Useful Information

Policies

Additional drivers must qualify with a valid driver's license in their own name. Should an unauthorized driver, who was not properly added to the rental agreement and no Drivers License verification completed, be found driving the vehicle at any time, with or without permission, an Unauthorized Driver Penalty will be added in the amount of $150.00.

After Hour Returns are allowed. Customers will park the vehicle in the designated spaces for Dollar/Thrifty. Lock all doors, record the return date and time, mileage, and tank level on rental agreement jacket. Place keys and rental agreement in the overnight drop box located at the rental counter. Remember to take your personal belongings with you. Location will e-mail copy of rental receipt. Customers who return after the rental location has closed are considered to still be in possession of the rental vehicle, and are therefore responsible for the vehicle until the rental location reopens and takes possession. Charges are final once the contract is closed the next morning.

Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) are offered at the time of rental. Additional charges apply. At time of rental, the renter must provide proof of current automobile insurance. Proof may be in the form of the renter's current insurance card, a digital copy of their card, their actual physical policy or our location may contact the agent or carrier directly for verification of coverage.

At many locations, debit cards issued under a VISA, MasterCard and Discover logo which draw funds directly from the cardholders account may be used at the outset of a rental to qualify for a rental where the following requirements are met; you will be required to present two (2) valid forms of identification; must have return flight information that coincides with the rental dates and provide FULL coverage car insurance that transfers to a rental vehicle. Use of a Debit Card to rent a vehicle is subject to a review of your credit history to determine credit worthiness. A credit score will be obtained from Equifax Information Services. The rental will be approved or denied based on the score. An information sheet for Equifax must be provided to the customer if the rental is denied. If denied, the customer MUST present another form of payment. Customers must contact the location directly for further information regarding the use of a Debit Check Card to rent a vehicle.

Driving is restricted to all states EAST of the Mississippi River only. Driving to any state WEST of the Mississippi River is prohibited. If traveling outside the geographical boundaries, you will receive a CAPPED MILEAGE penalty of $0.32 per mile. Vehicles must be returned to the location from which they were rented, unless prior authorization has been given by the rental car company at the time of the reservation that the vehicle can be returned to a different location. Vehicles are NOT allowed into Mexico or Canada. No off-road driving is permitted.

To qualify to rent the vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card or debit card (see Debit Card Policy) in the renter's own name with available credit. At the time of rental, an authorized hold will be secured on your credit/debit card provided to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use. If we cannot secure credit approval for this amount and/or proper identification credentials are not supplied, we will decline your rental. Prepaid Credit Cards, Gift Cards, Travelers Checks, Personal Checks, Money Orders, Cash and the small key ring credit cards are NOT accepted for payment at this location.

When the renter chooses to receive Frequent Flyer miles, we will collect a Frequent Flyer surcharge, not to exceed $1.50 per day, at the time of rental to offset a portion of the annual cost of participation in the Frequent Flyer program.

Reservations will be honored for 2 hours after original scheduled pick up time unless the location is closed.

To report or check on an item left in the rental car or at the rental counter, please contact the rental location at the following phone number: (828) 280-9778. We are not and will not be responsible or liable for unclaimed items which are disposed or salvaged.

We prohibit smoking in ALL vehicles. If any evidence of smoking is found, a cleaning fee will apply.

One-way Rentals consist of picking up a rental vehicle in one city or location and returning to another city or location. These types of rentals are subject to availability. There may be drop charges or mileage charges for one-way rentals in addition to the rental rate.

Customers are required to contact us to extend the rental if the vehicle will not be returned by the due date on the rental agreement. If the vehicle is overdue, and customers fail to contact us, an Overdue Administrative Fee may be charged to offset our administrative efforts and related costs.

The Rental Counter is located on the first floor of the Airport Rotunda near the baggage claim area. Vehicles are located inside of the parking garage. No shuttle bus required.

Renters must return vehicle with a full tank of gas to avoid refueling charges. No refunds or credits will be given for unused fuel.

For rentals 30 days or longer, the customer must return the vehicle for maintenance or to renew the contract every 30 days to the location.

A valid driver's license in the customer's own name must be presented at the time of pick up. Minimum age is 21 on most vehicles; please see special Vehicle Requirements if applicable. Renters under 25 may be subject to an additional fee. International Renters must present a valid license from their country of residence. An International Driving Permit (IDP) is strongly recommended for a driver’s license that is in a language other than English. Renters with driver’s licenses issued outside of the United States must provide a valid passport. Learner Permits or Photocopies are NOT accepted.

Any changes to your reservation or rental may result in a change of rate or additional fees. Rates are subject to increase if customers return the rental vehicle more than 24 hours before or after the scheduled return time. No refunds or credits will be given for unused days.

State and/or local taxes will be applied to the rental.

Certain vehicle classes may require a credit card to make a reservation. Reservations for these types of vehicles must be cancelled within at least 24 hours prior to the scheduled arrival time or a one-day fee will be charged. For Full-size Vans, Premium Size Vans and Premium Size SUV’s, renters must meet the following requirements prior to renting: the Minimum Age to rent is 25 years of age; a Major Credit is required; We will place an authorization amount of $500.00, plus the cost of the rental; Must have Full Coverage Insurance that will transfer over.

Customers will be charged for any Tolls, Parking and Traffic charges, violation fines/penalties incurred, plus applicable administrative fees. Any driving violations or accidents may disqualify the renter.